Privacy Policy

Last Updated: 10/01/2026

This Privacy Policy explains how mycommunity-support.com ("we", "us", "our") collects, uses, stores, and protects personal data when you use our website and services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

MyCommunity Support
Website: mycommunity-support.com
Email: admin@mycommunity-support.com

2. Information We Collect

We may collect and process the following personal data:

Name
Email address
Account login details
Images or media uploaded by users, which may contain personal data
Any information you submit through forms or communications
Technical data such as IP address, browser type, device information, and usage logs

3. How We Collect Your Data

When you register an account
When you submit forms, upload content, or contact us
Automatically through website usage, cookies, and logs

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Performance of a contract – to provide accounts and services you request
Legitimate interests – to operate, secure, and improve our service
Consent – where you have explicitly provided it
Legal obligation – where required by law

5. How We Use Your Information

To create and manage user accounts
To communicate service-related information
To provide support and respond to enquiries
To allow user-submitted content such as images
To maintain website security and prevent misuse

6. Data Storage and International Transfers

We store personal data using Google Firebase. This may involve processing data on servers located outside the UK or European Economic Area.

Where data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses and Google’s compliance with applicable data protection frameworks.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. You may request deletion of your account and associated data at any time.

8. Sharing Your Data

We do not sell or rent personal data. We may share data only with:

Trusted service providers (such as Google Firebase)
Authorities or regulators where legally required

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

We use cookies to ensure website functionality and performance. Non-essential cookies will only be used with your consent. You can manage cookie preferences through your browser or any cookie banner provided.

11. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

12. Contact

If you have questions about this Privacy Policy or your personal data, contact us at:
Email: admin@mycommunity-support.com

Terms & Conditions

Last Updated: 10/01/2026

These Terms & Conditions govern your use of mycommunity-support.com. By accessing or using the website, you agree to be bound by these Terms.

1. Eligibility

You must be at least 16 years old to use this website.

2. Acceptable Use

You agree to:

Provide accurate and lawful information
Use the website only for lawful purposes
Not upload content that infringes the rights of others
Not misuse, disrupt, or attempt unauthorised access to the service

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Third-Party Services

We use third-party services such as Google Firebase. We are not responsible for the availability, security, or content of third-party services.

5. Intellectual Property

All content on this website is owned by or licensed to us unless otherwise stated. You may not copy, distribute, or reuse content without permission.

6. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any loss, damage, or interruption arising from your use of the website or reliance on its content.

7. Termination

We reserve the right to suspend or terminate accounts that breach these Terms or applicable laws.

8. Governing Law

These Terms are governed by the laws of England and Wales.

9. Changes to These Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

10. Contact

Email: admin@mycommunity-support.com

11. Images and User-Submitted Content

Users may upload images or other content to the website. By uploading any image, you confirm that you have the legal right to do so and that all individuals identifiable in the image have given their explicit consent for the image to be shared.

Responsibility for obtaining and documenting consent rests solely with the user uploading the content.

You must not upload images or content that infringe privacy, data protection, or intellectual property rights.

We do not pre-screen or actively moderate user-submitted content before publication.

If an image or content is uploaded without appropriate consent, we must be notified immediately so we can investigate and remove it where appropriate. Requests should be sent to: